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Vagas: assist customer service - Ponta Grossa, PR

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2 vagas

Job Post Details

Student Onboarding Specialist - job post

TripleTen
4.0 out of 5
ParanáHome Office

Dados da vaga

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Tipo de vaga

  • Tempo integral

Descrição completa da vaga

TripleTen is a fast-scaling company committed to enabling our students to change their lives through our focused reskilling programs. We are dedicated to supporting career switchers and are looking for an experienced partnerships specialist to drive our career services to new heights.


We are looking for a high energy, enthusiastic, and people-driven Student Onboarding Specialist for our B2C student support team.

As an Onboarding Specialist, your primary responsibility is to ensure that students, upon completing their payment, possess a clear understanding of their next steps and to assist those encountering difficulties via digital channels (SMS, email, phone).

Metrics and responsibilities for Onboarding Services:

  • Overall start rate of our students;
  • Time-to-start from payment.

Requirements:
  • 1-2 years of previous experience in customer success, support, or a client-facing field is mandatory;
  • Excellent communication skills, both written and verbal. English level C1;
  • Ability to troubleshoot and address challenges faced by students effectively;
  • Collaborative mindset and the ability to work closely with wider teams;
  • Familiarity with HubSpot and Discord is advantageous.

What you will do:
  • Confirm that all students, especially those facing difficulties, progress through the onboarding process smoothly;
  • Address any hindrances that may impede a student's ability to join the program or access the learning platform;
  • Engage with students through calls, SMS, emails encountering issues, such as difficulty joining the messenger, accessing the platform, reluctance to start learning, or getting lost;
  • Maintain close communication with the product team and technical support to discuss ongoing processes and enhance the overall student experience;
  • Maintain accurate documentation of students worked using HubSpot.

What we can offer you:
  • Full-time remote collaboration. Mon — Fri, 12 pm — 8 pm Eastern Standard Time;
  • $1000 fixed + $130 monthly compensation for KPIs (excluding provider commission). The KPI plan is to be agreed upon quarterly;
  • A comfortable digital office. We use modern digital tools — Jira, Notion, Zoom, HubSpot, HiBob — to make collaborating together seamless;
  • A diverse and close-knit global team spread across the US, Israel, LatAm, and more.


Disclosures:

  • At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities.

**This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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