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Vagas: assist customer service - São Paulo, SP

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Job Post Details

Account Manager - job post

Accommodations Plus International
3.4 out of 5
São Paulo, SP
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Dados da vaga

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Tipo de vaga

  • Tempo integral

Localização

São Paulo, SP

Descrição completa da vaga

Job Title: Account Manager

JOB DESCRIPTION
The Account Manager will work directly under the supervision of Vice President of Operations. The Account Manager communicates directly with the client and will actively manage existing client relationships with our Airline, Cruise Line and Hotel and Ground Transportation partners while focusing on the best interests of our clients and API at all times.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre assigned revenue quota.
  • Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.
  • Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.
  • Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.
  • Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.
  • Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.
  • Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.
  • Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria.
  • Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines.
  • Maintain spreadsheets and update databases with information.
  • Other job duties may be assigned when needed, based on the client’s or API’s needs.
Competencies
  • Problem Solving/Analysis
  • Building Relationships
  • Business Acumen
  • Strategic Thinking
  • Results Driven
  • Negotiation
  • Leadership
  • Customer Focus
  • Managing Processes
  • Market Knowledge
  • Developing and Maintaining Budgets
  • Technical Capacity
  • Communication Proficiency
Supervisory Responsibility
None

Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Travel
This position may require travel (domestic and international).

Required Education and Experience
  • Bachelor's degree from an accredited college or university.
  • At least 3 year travel industry experience, working closely with airlines and/or hotels is a must.
  • Strong computer skills, with an emphasis on Microsoft Office products especially Excel.
  • Exceptional verbal and written communication skills.
  • English, Portuguese and Spanish fluency (oral and written).
  • Customer service skills.
  • Flexible to work afterhours based on business demand.
  • Attention to detail and the ability to produce high quality work is a must.
  • Ability to understand and work with diverse culture here and abroad.
  • Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
  • Able to multi task and work well under strict deadlines.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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