About Olly Olly

Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters, and client experience specialists who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.

Founded in 2018, we knew we needed to do more. More for small businesses, and more for the changes that were happening all over the world. That's when Olly Olly was born. We get how easy it is to get trapped in the whack-a-mole game of digital marketing — constantly popping your head up and engaging in the online world only to have to retreat back to focusing that energy on other parts of running a business. It's time to come out from hiding and doing it all on your own.

About The Role

We are seeking a detail-oriented Quality Control Analyst to join our team. The ideal candidate will be responsible for evaluating customer service interactions across various channels, including phone calls and emails, to ensure compliance with company standards and guidelines. Using a quality matrix, you will rate performance, provide feedback, and identify areas for improvement to enhance the overall customer experience.

You're excited about this opportunity because you will…

Call Monitoring: Listen to and review recorded customer calls to assess the quality of service provided, adherence to scripts, tone, professionalism, and resolution effectiveness. Monitoring of calls and voicemails from two Customer Success teams. You will be grading each call and voicemail against the provided criteria.

We're excited about you because you bring…

• 1-3 years of experience in quality assurance, quality control, or customer service in a call center or similar environment.
• Strong attention to detail and ability to analyze interactions objectively.
• Excellent verbal and written communication skills.
• Familiarity with customer service metrics and quality assessment tools.
• Ability to work independently and within a team.
• Strong organizational skills and the ability to manage multiple evaluations simultaneously.
• Problem-solving mindset with the ability to identify improvement opportunities.

What We Offer

• Base salary
• Work From Home
• Working Hours: Monday-Friday 10am to 7pm US Eastern Standard Time
• 15 days of vacations/PTO & 8 US holidays
• An inclusive, tight-knit, exciting start-up environment offering accelerated career & personal growth

Olly'all Are Welcome

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual's merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.