Vagas: customer experience manager - Araras, SP

Our Upcoming Bootcamp Starts in January 2025
Shape the future with Ergeon!

Are you passionate about sales and customer success? Join Ergeon as a Senior Sales Launch Expert, where you'll drive revenue growth by delivering high-quality, customer-focused solutions and guiding leads through our consultative sales process. This role also offers the opportunity to mentor junior sales team members and contribute to a thriving, inclusive sales culture.

With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we’re shaping the future of the home improvement industry.

Learn more about Ergeon and our globally distributed team!

What You’ll Be Doing

As a Senior Sales Launch Expert, you’ll own the sales pipeline and play a key role in driving revenue and customer satisfaction. Your responsibilities include:

• Sales Pipeline Management:
• Manage high-volume leads from qualification to closing.
• Conduct outbound calls, respond to inbound communications, and deliver quotes to maximize conversions.
• Leverage CRM tools to track and prioritize follow-ups effectively.
• Consultative Selling and Rapport Building:
• Apply advanced sales techniques, including negotiation and objection handling, to meet customer needs.
• Build strong relationships with customers, educating them about Ergeon’s offerings.
• Provide tailored recommendations to create a seamless buying experience.
• Collaboration and Cross-Functional Communication:
• Partner with PMs and CSRs to deliver an exceptional sales experience.
• Share customer insights and feedback with the Sales Team Leader.
• Help refine sales tools, processes, and training materials.

What We’re Looking For

Required Skills and Experience:

• 3+ years of experience in B2C or B2B sales, with a proven track record of achieving sales targets.
• Expertise in consultative selling, negotiation, and building customer rapport.
• Proficiency with CRM systems and remote productivity tools (e.g., Pipedrive, Talkdesk, Front).
• Availability for flexible schedules, including weekends (40+ hours per week).

Preferred Skills and Experience:

• Experience launching new markets, products, or campaigns.
• Prior remote work experience and adaptability to dynamic sales environments.

What You’ll Need

• Location: Reside in Latin America or the Caribbean (except Argentina and Jamaica)
• Technical Setup:
• Laptop/desktop with at least 16GB RAM and Core i5 (10th Gen or higher) or AMD Ryzen 5 (4th Gen or higher).
• Reliable internet (10mbps upload, 20mbps download), noise-canceling headset, and power backup.
• Mindset and Attributes:
• Growth-oriented, with a proactive approach to learning and improving.
• Empathetic and customer-focused, creating meaningful relationships through sales interactions.

What We Offer

• Compensation: $9/hour + uncapped commissions. Paid weekly via Upwork.
• Bootcamp: A 6-week, fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success.
• Benefits & Perks:
• Immediate: Birthday day off and language classes.
• Post-Training: Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget.
• After 6 Months: Stock options, flexible PTO, and subsidized health insurance.
• After 1 Year: Laptop replacement fund.

Take the leap and join us on this exciting journey!
Be part of Ergeon and elevate your career while making a meaningful impact.

Job Type: Full-time

Pay: R$54.00 per hour

Expected hours: 45 per week

Expected Start Date: 28/01/2025