Vagas: customer service representative - Remoto

The Data Entry Specialist is responsible for working with API’s system to maintain, manage, and analyze databases by entering new and updated customer, supplier, and operational information, as well as tracking system updates and their impacts.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepares all data for computer entry by compiling and sorting information, establishing entry priorities;
• Assist in answering DPAX system contact emails and supplier setup/ troubleshooting;
• Conduct ongoing meetings with the technology department to ensure the proper functioning of the system, follow up on and plan system updates, and track improvement requests for the system and databases;
• Enters updated information into the systems ensuring standardization for operational use and accurate interpretation of the data;
• Maintains data entry requirements by following data program techniques and procedures;
• Analyzes system data to provide updated information and establish improvement options using analytics tools and updated data analysis methods;
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from different systems when information is incomplete; purging files to eliminate duplicated or unused of data;
• Tests DPAX system changes and upgrades to ensure compliance with requirements;
• Maintains operations by following policies and procedures; reporting needed changes and updating systems when required;
• Maintains customer confidence and protects operations by keeping information confidential;
• Develop and generate business intelligence reports and dashboards using tools such as Power BI and Python to support data-driven decision-making;
• Monitor and evaluate system performance metrics to identify trends and potential issues, making recommendations for optimization;
• Create and maintain documentation related to data entry processes, system updates, and reporting procedures to ensure consistency and knowledge transfer;
• Provide training and support to team members on data entry best practices and the use of business intelligence tools;
• Assist in the development and implementation of DPAX data governance policies to ensure data quality and integrity across systems.

Required Skills, Education and Experience

The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• For the Data Entry Specialist, high school diploma or GED, but need to have the ability to read and type. System-specific training will be done on the job.
• Hotel or Airline background will be an asset
• Data Analytics background will be an asset

Knowledge/Skills/Abilities

Organization, Typing, Data Entry Skills, Microsoft Excel Experience and Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Energy Level, Business Intelligence Tools Proficiency, Project Management, Technical Aptitude, Adaptability.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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