Ir para o conteúdo principal
Crie seu currículo - Seja encontrado pelas empresas!

Vagas: data governance analyst

Ordenar por: -
+ de 75 vagas
  • Exibir vagas similares dessa empresa

Job Post Details

CX Operations Sr Analyst - job post

DiDi Global
3.4 de 5 estrelas
São Paulo, SP•Home Office
Crie uma conta do Indeed antes de continuar a candidatura no site da empresa.

Dados da vaga

Tipo de vaga

  • Tempo integral

Descrição completa da vaga

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-Hybrid
Team Overview:
Are you a detail-oriented, proactive leader passionate about creating seamless customer experiences? As our CX Risk Manager, you will own the design, execution, and continuous improvement of Customer Service SOPs that address risk and antifraud challenges. We’re looking for someone with expertise in risk management within payments or financial services who can bring innovative ideas to the table. Collaborating with cross-functional teams, you’ll ensure customer trust and safety remain a top priority while making a tangible impact on our operations.
Role Responsibilities:
  • Leading the development, implementation, and continuous improvement of Customer Service SOPs focused on risk management and antifraud measures.
  • Applying expertise in risk-related topics specific to payments or financial business to develop robust and effective processes.
  • Collaborating with the Risk Director and other stakeholders to align risk prevention strategies across departments.
  • Monitoring emerging trends in risk and fraud within the customer experience and financial domains to ensure our practices remain cutting-edge.
  • Conducting regular reviews and audits of SOPs to ensure compliance with internal policies and external regulations.
  • Acting as the go-to expert for customer service risk-related issues, providing guidance and support to relevant teams.
  • Analyzing data and KPIs to evaluate SOP effectiveness and drive enhancements.
  • Ensuring high-quality communication and alignment with stakeholders, including external regulators when necessary.
  • Driving continuous improvement initiatives to enhance risk mitigation and customer satisfaction simultaneously.
  • Leading projects that strengthen customer trust and minimize operational risks through innovative solutions.
Role Qualifications:
  • Full-time bachelor or above degree；
  • Relevant work experience in payment institutions, digital banks, card scheme associations, and related position of fraud prevention;
  • Be good at communication and coordination, with international vision, strong logical thinking, innovation ability, organization and coordination ability, execution ability, sense of responsibility and team spirit;
  • Good English communication skills, good documentation skills;
EEO Statement:
  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
Seja encontrado pelas empresasCadastre seu currículo, é grátis!