Vagas: nestlé

About Premier Fitness
Premier Fitness (https://premierfitness.co), is a full-service commercial fitness company that designs, installs, and maintains fitness centers for brands like Nike, Boeing, Hilton, Nestlé, and AT&T. We create standout fitness experiences and back them with reliable service. Our team culture values execution, accountability, and real results.

The Opportunity:
We’re hiring a Director of Operations (title flexible based on experience), with a clear growth path into the Chief Operating Officer (COO) role. This is a critical leadership position, especially as we shift team members internally and continue scaling fast.

Schedule:
This is a full-time role, expected to work Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.

Initial Responsibilities:

• Lead daily operations across Accounting, Scheduling, Customer Service, and Logistics
• Manage and develop the customer service team with a focus on escalation prevention and coaching
• Monitor KPIs and implement process improvements to drive efficiency and performance
• Handle high-level client escalations with professionalism and confidence

Future Scope as COO-in-Training:

• Expand oversight to Marketing and Cross-Functional Teams
• Act as a key partner in scaling all operational departments
• Drive a proactive customer experience culture, supporting 2nd sale and upsell opportunities
• Be a trusted decision-maker and leader in alignment with company values and vision

What We're Looking For:

• Proven leadership in a Director of Operations or COO role, preferably in service-based industries
• Excellent communication skills—calm under pressure and capable of guiding both internal teams and client concerns
• A strategic thinker who’s also not afraid to roll up their sleeves
• Someone who can lead like an owner and is ready to grow with us

Why Join Us:

• Long-term, ongoing opportunity as an Independent Contractor
• We are a values-driven team that’s scaling with purpose
• This role offers a clear leadership path, not just another job
• We invest in people who invest in us

Compensation:

• Starting at R$13,603.32/month (running USD-BRL conversion)
• Up to R$18,137.76/month (running USD-BRL conversion) for the right candidate based on performance and expanded responsibilities

Job Type: Full-time

Pay: R$13,603.32 - R$18,137.76 per month

Application Question(s):

• Do you have at least 5 years of experience in an Operations Manager or Director of Operations role? (Yes / No)
• What departments have you directly managed at the same time?

Language:

• English at a professional level (Required)

Work Location: Remote

Expected Start Date: 02/06/2025