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Job Post Details

Implementation Manager II - DMS - job post

Iron Mountain
3.5 out of 5
São Paulo, SPHome Office
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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


The Implementation Executive is responsible for implementing and ensuring the maintenance of project management standards adopted by the Digital Solutions area. Help project managers so that projects are completed on time and within expected costs. They are also responsible for structuring reports on portfolios and projects; transfer of progress; portfolio-level schedule management, resources, and portfolio risks; development of process improvements; determining metrics, distributing information and facilitating communication between teams and sharing resources and responsible for developing and implementing methodologies.

Key accountabilities

  • Define project methodologies incorporating best market practices with Iron Mountain's internal needs;
  • Develop management dashboards and executive panels providing project visibility at portfolio level;
  • Develop templates to assist project management:
  • Creation of timelines and tracking tables using Smartsheet.
  • Internal and client presentations, as well as the development of Status Reports using Google Slides.
  • Development of control spreadsheets and reports using Google Sheets.
  • Communications development through Google Mail, Google Docs and others.
  • Development of management and executive dashboards and panels using Looker Studio.
  • Create training materials - presentations, videos, tutorials and others;
  • Provide training remotely and in person;
  • Develop KPIs to monitor projects and ensure the quality of deliveries;
  • Coordinate working groups to carry out assessment and subsequently define new work procedures.
  • Supports and promotes Iron Mountain core values.

Knowledge, skills & education

  • Requires 5+ years of project management experience in a matrix and multi-project environment.
  • Bachelor’s degree in Management or related field preferred or equivalent work experience.
  • Active PMP Certification or equivalent.
  • Knowledge in data analysis, ability to transform data into relevant knowledge and insights.
  • Knowledge on technologies and associated methodologies (SDLC).
  • Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.).
  • Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
  • Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization.
  • Good level of empathy and active listening.
  • Ability to manage conflicts.
  • Ability to multitask and prioritize issues in a complex environment.
  • Excellent customer service.
  • Must be detail-oriented and highly organized.
  • Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
  • Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies.
  • Able to understand basic concepts of a P&L and track it versus the planned business case.
  • Cultural adaptability.
  • English required. Additional languages preferred.
  • Leadership.
  • Analytical (problem solving) capacities.
  • Performance & result orientation.

Special requirements

Virtual/Remote/Office work environment.

National and International travels as required (~25 of time).

Flexibility to work across various time zones for Global Location.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0076389

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