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Job Post Details

APPLICATION SPECIALIST - job post

DiaSorin
3.3 out of 5
São Paulo, SP
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Dados da vaga

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Tipo de vaga

  • Tempo integral

Localização

São Paulo, SP

Descrição completa da vaga

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Title

Application Specialist

Job

Facts

Organizational Area: Service

Country / State: Brazil / Northeast Area

Place of work: Salvador or Recife

Home / Office based: Ciudad de Mexico

Legal Entity: DiaSorin Ltda

Professional Family: After Market Service

Reporting To: Application Coordinator

Kind of contract

  • Full Time / Part Time: Full Time
  • Permanent / Temporary: Permanent
Job ID (1) :
Job

Scope

YOUR MISSION

Be the focal point about Application Process in DiaSorin Brasil with strong technical knowledge and strong product knowledge to raise the level of customer service for current customers and new customers, generating customer loyalty as well as leveraging the current portfolio.

Main

Responsibilities

YOUR TOP CONTRIBUTIONS

Strong technical knowledge.
Strong product knowledge, capable to manage 120 products
Maximize customer retention rates by ensuring customer satisfaction in the proactively way
Know DiaSorin's products, services, market and customers to be able to provide sales support generating business results
Responsible of the main accounts in terms of applications
Drive efficient implementation of new products through deep product knowledge and execution.
Assist product evaluation/trials/study for key customers and reference sites
Ensure all pending and repeating troubleshooting calls are managed and solved promptly
Conducts operator and application training for customers and internal staff, if necessary
Provide remote and on-site technical and troubleshooting support for customers, if necessary
Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
Prepare training reagents and samples for in-house training and product demonstration
Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
Keep updated all reports and all administrative responsibilities to ensure compliance
Manage the stakeholder’s activities, contributing ethically and technically in the presentation of DiaSorin products

Qualifications

Experience

Personal Strengths

Mobility

YOU

Education: Bachelor's in Biology, Biomedicine, Biotechnology, Chemistry, Chemical or Bio Engineering

Specialization: Post graduation in Biotechnology’s areas is desirable.

Experience: Prior experience in Application Area

Skills:
Ability to lead the dialogue with customers

Excellent interpersonal and communication skills

Familiar with process excellence and best practices

High commitment, self-motivation and high level of energy and focus to make things

High level of product knowledge

Knowledge of the laboratories process flow and validation process

Problem solving capability

Proved Sales capabilities in IVD or Medical Device industry

Well-organized, ability to work well independently as well as part of a team

Languages: Fluent English.

Travel availability: Yes, more than 75% of the time.

Relocation availability: Required mobility for constant travel and desirable openness for future relocation.

Training required: No requirements.

Benefits

WE OFFER YOU

Fixed monthly salary
Incentive Program
Medical Assistance
Dental Assistance
Supermarket ticket
Service tools: car + fuel + notebook + cell phone

Others Information

as per

Local Legal Requirements

-

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
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