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Vagas: xchange

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1 vaga

Job Post Details

Customer Service Representative (CSR) - job post

Rakuten Travel Xchange
3.3 out of 5
Brasília, DF
R$ 2.600 - R$ 4.100 por mês

Dados da vaga

Veja como as informações da vaga se alinham com seu perfil.

Salário

  • R$ 2.600 - R$ 4.100 por mês

Tipo de vaga

  • Contract

Localização

Brasília, DF

Descrição completa da vaga

As a Customer Service Representative at our company, you will play a vital role as the first point of contact for our valued clients and suppliers. Your primary responsibility will be to provide exceptional support and promptly address any concerns or issues that arise.

We are seeking an outstanding Customer Service Representative who is passionate about customer satisfaction and retention. In this role, you will excel as a skilled communicator, conveying enthusiasm while demonstrating extensive knowledge, professionalism, and adaptability.

Location: This is a remote position with compensation in line with local market rates.

Duties:

· Verify hotel bookings and ensure accuracy of supplier reservations.

· Monitor incoming emails and tickets on the Freshdesk platform to address customer issues.

· Handle incoming calls, effectively coordinating between suppliers and clients.

· Perform additional ad hoc tasks as assigned.

Attributes:

Fluent and proficient in both written and verbal English and/or other languages.

Possess 3-5 years of experience in Customer Service Operations.

Own a reliable laptop with a broadband connection and noise-cancelling headphones.

Maintain a conducive work environment that minimizes distractions.

Familiarity with MS Word and Excel, and a quick learner when it comes to various applications and databases. Don't worry, we will provide training on our company's custom applications.

Thrive in a fast-paced environment and excel under pressure to meet shift targets.

Can adapt to a flexible/rotational schedule, including day and night shifts.

Preference will be given to candidates available to start immediately and who are excited to be part of our innovative team reshaping the travel industry.

Job Type: Contract
Contract length: 12 months

Pay: R$2,600.00 - R$4,100.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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