Vagas: web analytics vagas

The Work:

The Tag Specialist will be responsible for ensuring that all SMB advertisers have a working client´s Tag implemented on their website. They will respond to seller questions about Tag implementation and reporting in a timely manner by resolving tickets in Zendesk. Tag Specialists may join calls with sellers and their advertisers to ensure quicker resolution of Tag implementation to improve velocity to activation.

Responsibilities:

• Solve tag tickets in Zendesk while adhering to SLAs.
• Join calls with reps and advertisers as needed to resolve Tag issues
• Provide Manager with visibility into themes, trends, or insights from Tag tickets
• Collaborate with teams to deliver trainings as needed and surface coaching opportunities to sales managers.
• Measure impact of improvements after implementation (Tag Revenue Dashboard)
• Maintain documentation, how-tos, and FAQs to scale knowledge / expertise across the sales floor.
• Proactively communicate any tag product updates or changes to the sales team (via Tag newsletter or other methods)
• Adhere to all support framework processes and escalation paths.
• Source feedback from sellers and consolidate to provide voice of sales input to product teams.

Qualifications:

• Has experience working with HTML, CSS, and intermediate knowledge of JavaScript.
• Experience working with, presenting to, and managing both internal and external partners/customers.
• Knowledge of online advertising, web analytics, e-commerce and retail verticals.
• Knowledge of tag managers such as (GTM, Tealium, Segment, etc
• Solid/Foundational knowledge of the AdTech world
• Strong written and verbal communication skills